How long will it take to have my business phone service switched to Primus and do I need to contact my local telephone company?
- Your Primus Local Analog Phone Service should be active approximately 15 business days after you sign up and you do not need to contact your local telephone company as Primus will handle the switch for you. Billing will commence once your Primus Business Phone Service becomes active.
Who can I contact if I have a service issue?- If you are having a problem with your Primus Business Phone service please call our Customer Service department at 1 800-806-3273.
Will Primus charge me an activation fee to switch to Primus Phone Service?- Customers who are switching their existing telephone number(s) to Primus Phone Service will not be charged an activation fee.
Does Primus Business Phone service have the distinctive ring feature that allows our family to know who the call is for?- Yes. With Primus Phone service you can have 3 distinctive rings (meaning three alternate phone numbers) on each line. Please note that each alternate phone number will be charged $5/month.
Can I create sub menus in my voice mailbox that allows messages to be directed to specific individuals (Tom’s messages, Jane’s messages, etc…)?- Yes. You can set up your voice mailbox to direct messages to up to 4 different people.
Who should I contact if I have a problem with my invoice?- If you have questions or concerns about your invoice please contact our Customer Service department at 1 800-806-3273.
